Deeson Handbook
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Basics
Project delivery
Recruitment
Team member benefits
Personal development
Working at Deeson
Company Policies and statements
Principles and values
Our purpose.
We want to be a sustainable and thriving company that successfully balances the needs of our clients, team members and shareholders.
And we need to do what it takes to make that happen. That means basing our decisions about what we do on some core beliefs:
- We believe that meaning and purpose at work is a good thing.
- We believe that individual accountability is a good thing but we can only succeed or fail as a team.
- We believe our team members know how to do their own job best. We set up just enough processes and goals for teams – then give them the freedom they need to succeed.
- We believe success comes from deliberately recruiting talented and motivated people who are capable of being results driven, not process driven.
In summary, at Deeson it’s about ownership of results, not being told what to do and blindly following processes.
Introduction to Deeson
Who we are.
We make digital easier for our clients. And when we say digital, we’re talking about building websites, implementing strategy and making everything as easy to use and understand as possible. Think of us as guides who help organisations refocus, take control and get the results that really matter.
What we do.
We demystify digital and make it easier for our clients to provide great online experiences for their audiences.
How we work.
We collaborate, taking the highly complex and making it easy to understand. That means we begin with listening and work through a project with our clients, not just for them.
What makes us different?
We’re open.
We hide nothing. Our clients have oversight of all our project and budget tracking and are free to speak with the experts on their team any time, without having to go through their account manager. Simple.
An individual solution.
Nothing we do uses a cookie-cutter approach. We begin every project fresh, which means we let the needs of our clients drive the solutions we provide, rather than relying on what’s been done before.
Partners, not just clients.
We remove as many barriers to understanding as possible and position ourselves as genuine partners for the organisations we work with - kind of the in-house digital team they always wanted.
Doing the right thing.
We have one goal, and that is to help our partners reach their goals. Whether they come to us with definite ideas or are unsure which direction to take, we make it our business to discover the right thing to do for their organisation, then we do it, even if it means less immediate benefit for us.
Our vision.
To be the delivery partner of choice for clients looking to reach digital greatness.
Our mission.
To be the best digital partner for organisations to work with. We want to demystify digital, delivering results and building relationships as we go.
Our ethos.
We create, we test and we improve; building honest, long-lasting relationships through great work, delivered on-time and in-budget.
Our values.
Openness.
We are human and believe the only way to work together is with open and honest communication. Which means: everything we do is a genuine collaboration. It's the reason we say we're the digital team our partners have always wanted, because that's how we set ourselves up. No funnelling conversations through account managers - there's direct contact between partner and Deeson specialist, as well as complete visibility over budget and delivery. We believe in openness and honesty so much that we even made our company handbook public online.
Problem-solving.
We are committed to understanding you, helping and guiding to solve the real problem. Which means: we collaborate. When our partners have a challenge they need help with, we'll start by really listening. Then we design a bespoke solution, tailoring everything to their exact needs and never relying on a one-size-fits-all approach.
Rigourous.
We are rigorous in our approach, design and research, thorough in our delivery management, and work truly Agile to deliver quality on time. Which means: everything we do has a purpose. The reason we're able to deliver most of our projects on time and in-budget is because we have systems. Rigorous, tested, process-driven systems that help to keep everything on track. We live the principles of Agile delivery, which means we're constantly updating and streamlining as we go, and our partners have visibility across everything, every step of the way.
Why our partners love us.
We make everything simple and visible and generate real results. It’s a trust thing - our partners know we’ll deliver what they need, even if they don’t know they need it yet.
The Deeson Handbook is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Last modified 9mo ago